Frequently Asked Questions
Shipping Methods and Lead-time
We offer the following shipping services
- DHL Express Delivery taks 3-5 days. Real-time tracking services
- UPS Express Delivery taks 3-5 days. Real-time tracking services
- DHL Global Mail Delivery taks 10-20 days. Local post tracking services (Not real-time)
Shipping costs are calculated based on total gross weight or volumatic weight of your order. For all Express services, price will step up every 500 gram. So, to get the optimum shipping costs, you may combine your order to reach the optimum weight. For example, the shipping of one pair of gloves, may be the same as the shipping of one pair of gloves and one pair of ankles.
All shipping are insured by our company. If it is lost, we will resend or issue a full refund.
Import Taxes and Customs
For big order, you may be required to pay taxes and/or custom duties in your country. The price on our website does not included taxes/duties at your country.
Packing and Handling
All in-stock orders are dispatched within 24 hours (except Saturday and Sunday) after payment verified and cleared. For made-to-order, it will be shipped after production which normally 1-2 weeks.
We may split your order to packages based on the following conditions:
- The total weights are too large. So, we need to split each package to appropreate weight recommended by shipping agents
- Some of your item is in production while the other items in your order are in-stock. We may ship the in-stock items first if they are matched shipping weight recommended by shipping agents
We accept the following payment
- Credit cards via PayPal
- Western Union
For returning customers and verified PayPal members, the payment are verified and cleared immediately. For unverified PayPal members, it may takes some time for verification.
Return & Refund
All orders can be returned and refunded within 7 days after received. Please contact us for more detail
Size measurements are shown in each product page. If you are not sure what size you need, please feel free to contact our support team.